Coen D.

I have never left a bad review before for any company, however, after the experience myself and my partner have had after purchasing from this company I felt I had no choice. After looking at reviews and seeing there were a mix of good and bad, and being on a very tight budget, my partner decided to purchase a wedding dress from La La Mira. The dress arrived and the dress was similar to the one in the photos but noticeably different, also the colour was wrong but most importantly they sent out the wrong size. Of course we emailed them highlighting the main issue as well as sending proof of the size we ordered and the label of the size that arrived along with all relevant photos of it being tried on and being huge. They have the worst customer service I have ever had to deal with in my life. They refused a refund or an exchange as it wasn't fair' to them. After days of emailing and about a dozen emails back and forth as well as being ignored after letting them know we would be taking it further, we decided to contact PayPal. Luckily right off the bat the explained we were well within our rights for a full refund and to send the parcel back so we could be refunded. It cost £70 to ship the dress back to Hong Kong. However the company refused the delivery which caused more issues. Thankfully PayPal still gave us a full refund. Please do not order from this company, we have had so much stress from this whole ordeal and are now £70 out of pocket from having to ship it back (luckily it wasn't a lot more than that). Most of these positive reviews must be from people within the company trying to equal the reviews out because looking through the bad reviews I can see a lot of people had a similar experience to us, it seems myself and my partner were very fortunate to even get a refund. Please always purchase through PayPal or something similar if purchasing from unkown companies.

Thankfully we made a point of purchasing with PayPal for security and they have been great during this whole situation.

This is just one of La La Mira's emails that we received after telling them they had sent out the wrong size:

"Hi,
There is nothing wrong with the dress itself. It's unfair for us to take the responsibility. The return is definitely not possible. Just keep the dress and fix it or send it to your friends or resell it locally."