I just wanted to update my previous review. We have received a shipping date for our chimney pipe, but it is still awhile away. They have reached out to us and apologized and said they will correct their website to reflect that it is not necessarily an in stock item. I just hope they do that so other people do not have the similar problem of ordering something listed as in stock and then having to wait a much longer time than they were quoted. They seem genuinely apologetic so I did want to say that, but it took multiple phone calls to get help. I have never been told "I don't know" so many times when asking questions. We built a new home and were hoping to get our stove installed before winter. That is why we were a little late ordering the chimney pipe than we would have liked. We will just plug in our electric heaters for a bit and hope for a warm fall. I guess the lesson learned is call before you order chimney pipe online to make sure it is in stock to avoid this problem.