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Ordered a bomber, realized I didn't need it anymore. So i returned it the day I received it. My rep was john. Things were going smoothly until the manager Richard stepped in. He claimed that John didn't proceed with the proper refund procedure. So i follow Richard's instructions, well the best I could. Just like their customer service support, the link was broken. I couldn't proceed with the proper refund. I've expressed my concerns through email. No reply at all from Richard or anyone else in regards to my refund. I feel like they scammed and holding my money hostage.
What a $#*! Canadian company
C N.'s review of NorthAware earned 3 Very Helpful votes
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Empty.
I ordered this as a kickstarter in July, expecting delivery in October. Nothing came. Emailed...
Do not be fooled by the pictures... the ratty faux-fur trim puts the coat in Walmart-on-sale...
Hi C. N,
I apologize for this. I replied to your email with the correct link and information to process the refund. Let me know if you have further issues.