Cloudia B.

My experience...

1. Drop an order, delivery ETA 3-5 says days, waited 6 days. No news.
2. Drop them an inquiry email to lazada, got a reply 3 days after. As per usual "we are sorry for the inconvenience, currently coordinating with the relevant department" blah. Blah. Blah...
3. (3 days after) first they called & claimed that they will deliver the item next day.
4. (the next day) waited the whole day. No news, no call from them.
5. drop them a last sarcastic email commenting for their good job. End of story.

The best part is... the feedback survey they sent to rate their service... they commented their stuff in it. WTF lol. Although i dont get the item but at least i had a good laugh.

Keep up the good work Lazada.

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*******@lazada.com.my
To <removed> May 4 at 12:58 PM

Dear Valued Customer,
We've marked this ticket ******* as solved. Not true yet? No worries. Just
Reply back or click the link below and we will be glad to assist you.

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Bjane, May 4,12:58 PM:
Dear <removed>,

First and foremost, we profusely apologize for any inconvenience caused. Kindly be informed that we already coordinated with our partner courier regarding the status of your order. They informed us that the order <removed> is currently out for delivery.

Please be advise that the standard delivery time frame of an item is 5 to 8 working days (excluded week ends) upon placing an order.

We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs.

For further details on your order you may refer to the following link also- http://www.lazada.com.my/order-tracking/

Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia.

Bjane | Customer Service Associate| Lazada.com.my
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Chris, May 3,6:05 PM:
This is the third time already, WTF is going on? Making me wait all day NO CALLS NO $#*!
Shipment will arrive by: 4 May - 5 May, 2016
Order: <removed>
Tracking ID: <removed>
Shipped by 'LEX' courier
Item Status History
Status Date

Status History
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Package Location
2016-04-29 09:49:28 Being Picked-up at Merchant Lex's Sortation Center
2016-04-29 16:36:37 Failed - Merchant could not handover the parcel to LEX Lex's Sortation Center
2016-05-03 10:02:36 Awaiting at merchant - LEX to arrange Pick-up Lex's Sortation Center
2016-05-03 10:03:51 Being Picked-up at Merchant Lex's Sortation Center
2016-05-03 10:10:10 Cancelled by the merchant Lex's Sortation Center
Your Current Package Status is Cancelled by the merchant