I am a holiday property owner who has advertised on holiday lettings for 10 years, in this time I have been very happy advertising with them. However since they were bought out by Trip Advisor things have changed not only for the property owners but for the booker and not for the better. HL/TA are clearly trying to force all owners to sign up to their 'free listing' which costs the owner 3% (not bad you think) and the booker up to 18% (yes thats right!) on top of the rate the owner is asking. Up until last year the annual fee an owner had to pay was £359 ex VAT for 12 months listing but they have also increased this significantly. They chanel the whole process of booking in their favour, they wish to hold all monies paid until after the arrival of the guests (I can take bookings over a year in advance) they scare bookers away from paying the owner direct by constantly stating Never Pay by Wire Transfer. As someone who has invested a lot of money and time in my holiday letting business it is frankly jaw dropping how HL is treating its owners. The most recent bullying and controlling tactic is to email owners who aren't using their 'free to list' 'rip off to bookers' rates and state that their properties would be eligible to win a Trip Advisor Certificate of Excellence if they convert to this heinous/covert booking method. ALSO be aware that in order for a holiday rental to be even listed on Trip Advisor it MUST be their customer - i.e. if you don't subscribe to the HL site you CANNOT be listed on Trip Advisor (I thought there was a law against Monopolies!) I do not wish my customers to be ripped off in this way, I object to HL trying to force all bookings to take place on their terms, after all it is NOT their property! I advise all holiday makers to search for owners personal websites and book DIRECT with them. Lastly their customer service is now crap - they employ people who are ineffectual and couldnt care less... The word is out!