Clint M.

Spectrum is so bad. I disconnected my service due to a move, because it was turned off 1 day after my billing cycle ended, I am being billed for a full month. As a bonus my promotional period ended at the same time so my bill went up $28 as well. They are forcing me to pay $189.07 for 24 hours of service. Spoke to two employees that both essentially said tough luck, it's in the fine print on all of our bills. I guess that makes it fair... unbelievably bad.

After 3 years of decent service I started having issues with emails not reaching the recipient. Mail.com said the recipient didn't exist but I was receiving emails from them thru gmail. Mail.com asked that I send them the entire email that wasn't being delivered so they could review it. Unfortunately the email contained account numbers and SS numbers so I couldn't allow them to review it. Now it's time to cancel... after multiple phone calls to get them to email me a cancellation request, I have to jump thru hoops to prevent them from charging my credit card again... avoid, avoid, avoid