Cleopatra R.

I have tried several times to rent movies from fandango.com and have found it to be the worst possible service. The very first time was via TV+ which directed me to fandango. I was charged for the film but it would not play. I tried calling both TV + and fandango. Only email options were available. Next day I got someone at fandango. They said they can't guarantee films purchased through TV+ and the refund would need to come from them and next time I should go directly through fandango. So the next time I did as directed. The first time we sat down one evening to watch a movie from fandango directly, I was prompted for my card to be saved. No matter how many times I entered the card it kept saying it was invalid even though it was not. I tried Amex and Visa. I then followed instructions to save online. Same result. Tried calling their customer service and after waiting 10 mins. I opted to have them call me. They called the next morning and I missed the call. I finally got them on the phone and added my card. They said my card was now saved so I wouldn't have any further issues. Last night we tried to watch a movie and the same issue. And no one again available to help, there was not even an option to connect with an agent. Now after 30 mins. On hold waiting for an agent on the phone and 20 mins on hold for an agent via chat I was able to finally cancel my account. It seems they have 1 person supporting their customer service lines. In this day and age I have never known such terrible customer service especially during times when people are most likely to be watching films and need help. Their whole operation is a mess. The only thing that appears to work is their incessant emails advertising their films. If I could rate them -10 stars would. I would not recommend them to anyone. Not when there are so many better services available.