I have order many times from this website and not run unto a problem until recently. I purchased a tea tree oil face soap and after 3 days I realized, I have not received a shipping confirmation. I contacted the seller, whom after two days contacted me back and stated that the paypal account was having issues. The money still was there but the seller had not taken the money out. The seller stated I would have to send a money order after they got the total. The soap cost $3.50 but there was no shipping cost. She tried to charge me $7.00 for shipping. That is doubled the price of item and I immediately canceled. The website is a handmade website (not all), the sellers are individuals and have a store front where they sell there unique items. You can also find vintage items on the website and very few commercial items but everything is one of a kind. Its a very reputable site.