As expected your customer service stinks. Frankly since the founder died, your company has really changed. Package late, product quite expensive and some of the real good products retired. It usually trickles from the top. I would give 1 out of 10 for customer satisfaction and thank you for your pre-canned answer to my email. In other word go play on the freeway we can't do anything for you. Way to go. I have been a customer for 30 years and frankly It will be my last order.