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Claudia M.

Contributor Level

Total Points
84

1 Review by Claudia

  • Salt

8/25/18

If I could put a zero mark I would. SHAME ON YOU SALT
If I could put a zero mark I would. There are no words to describe the unprofessionalism, poor service and fraud from Salt:

1. Very lousy customer service: rude, put you on hold for 30 minutes after which they're hanging down, rude, rude, rude.

2. Very bad coverage. Which is VERY IMPORTANT to know. I found myself not having coverage in my own appartment, in the train, when passing through job interviews and the employer tried to contact me I had to explain: 'well let me call you, as I never know when I have coverage or not'. I had always used Swisscom which was great, and for 10 CHF less a month I went for SALT. BIGGEST MISTAKE ever, i regretted that daily until my contract expired and I gave up to SALT.

3. SUPER CRAZY. 2 months before my contract with Salt ended (i had informed them in advance) I left on holidays in ASIA. I never used my phone in holidays, it was always offline. When I got the bill from SALT they charged me for around 10 min (4.99 CHF/min = 50 CHF extra) for inexistant calls. When I called to asked what was that about, they told me they think maybe my Iphone got a virus and was calling by itself (even IF OFFLINE). They refuse to cancel the 50 CHF from my bill, even if it is not my fault. Somehow there's this VIRUS that called numbers by itself. My question for SALT is:
- does this VIRUS work for SALT? As somehow the bill and money goes for them... I am not the only one to whom SALT did this, so beware...

4. I once bought a 1GB Roaming in France. I activated it and in 10 minutes I got a message saying it was finished. I called SALT to ask what just happened. After 30 minutes of on-hold they explained they had some IT service issue but that I wouldn't be charged. When I got the bill I was charged anyway, and after around an hour fighting with them, I gave up. As they simply had NO SHAME but to tell me that even if it s IT service issue, I passed the order. So even if I could not use the 1 GB, I did pass the order.

So SALT, you will never beat Swisscom. The rest of the users out there, for few extra money a month, don't do like me, don't look at SALT offer. You will not get confort, but only stress when situations like these happen. And believe me they will. For few extra bucks, choose a better network, as this is OUTRAGEOUS. Shame on you SALT

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