Claudia M.

I just opened an account with USAA in march. I have had nothing from problems from them. We were thinking about switching our banks from SECU, thank God we didnt! Customer service reps are untrained and rude! Majority of them do not know what they are talking about, and give out mix information. Oh whatever you do please do not use the transfer feature from bank to bank. Insurance is also $#*!ty. We paid our insurance on 6/23 and when calling to verify it was paid and having a rep telling us yes everything is fine. Then on 7/4 getting a letter stating that it wasnt now i owe 2 months! Also i deposited $300 in a atm and after inserting my money i got a error message and took a pic of it. Called them and informed them of what happened. They gave me a temp credit on my account. I gave them all the info on which atm i used, submitted pictures on the message, she stated she found which one i was talking about and stated it will get serviced the following Tuesday and will call me back with the results. Then 2 weeks later they called again and asked me to go to that atm and get the atm # which is like 30 min away from me, Its almost a month now and still nothing. Like i said its been problems after problems and i blame the untrained customer service teams. I have never ever had these many problems with any other bank. And i am glad i didnt switch everything over like i planned. Hopefully it gets better... but if not im closing my account and insurance with them.

This weekend we were given a $50 card from BJs as a thank you for becoming new members. I set up an account through the app, put in my promo codes and called the restaurant to make sure they accept this type of payment. Well i had to purchase (2) ($25) certificates for ($10) each. So we already paid ($20) went to the restaurant ordered our food and our check came out to be $91 this was including the tip of ($13) because we used this certificate. We wanted to use our certificate and was told we could only use (1) certificate at the time. So after making a fuss and making a big scene they took the certificates and we paid out of pocket the remaining balance of $41. So in total we spent $60 out of pocket plus $50 certificate. Remember we had to buy the certificate which was a total of
$20 (restaurant.com) + $41 (balance) + $50 (certificate) = $111 total
This was not worth it! This card is bull$#*!! Do not use it! Also if you want to see for yourself make sure you call the restaurants first before going up there. And have money for backup.