I don't know why this person said it's a total scam, because it isn't. I was coming online to give a review of our purchase and this is the first place I found. All I can say is that we chose from 6 or 7 puppies. I gave them a list of the ones we were interested in and they brought them in to us one at a time, adding them to the puppies already playing in the room. They made no attempt to hurry us up - just let us take our time to decide (and let the puppy decided who it wanted to live with!). We got an adorable Shorkie - only 3 1/2 pounds - and love her dearly. I kept in contact with them, calling them after 5 days to tell them Zoey (they named her Hilda) had a cough that started the day after we got her. They said to take her to the vet and if he prescribed any antibiotics, they would reimburse us. We did that, and sent the bill. Then after the 10 days of antibiotics, she was still coughing so they prescribed a cough pill. I received full reimbursement from littlepuppiesonline.com, credited back to the credit card we used to purchase her. This has been the only thing wrong with her. She is healthy in every other way, and never really was sick with the cough. She plays all the time, until she drops and needs a nap. Our other dog loves her and they run and play all day. She is very adventurous, and not afraid of anything. She is also very loving, and loves to be on you or near you. All in all, I would get another pup from them in a heart beat. I hope this helps you decide.