I am extremely frustrated and upset with my first (and most likely only) experience with Lulus. I placed an order last Wednesday evening and selected overnight shipping. My order was said to be delivered by last Friday, 9/17. I received a tracking number, however, no tracking information was ever available. I gave the benefit of the doubt since we are still in a pandemic and maybe UPS is understaffed. When I called Lulus on Saturday they began an investigation/claim with UPS and sent me out a replacement said to be delivered by this past Monday, 9/20. Once I received this tracking number the same issue occurred where I was unable to see any tracking information. The order was never delivered. I called AGAIN last evening and was informed a THIRD replacement would be shipped and delivered by tomorrow. I have not received an email with any tracking information and am not hopeful that I will have the order. I am extremely frustrated because I had hoped to have the order for an event last weekend and for this upcoming weekend. I have had friends who have used Lulus and never encountered an issue and I am really upset that my first experience has been so awful.
Hi, Claudia! Thank you for your review. This does not sound like a typical Lulus experience and we are so sorry to hear this has happened. Shipping carriers are liable for lost packages and we do have steps in place to hold them accountable. If you could please provide your order number, we would love to reach out personally to ensure you're taken care of with an immediate resolution.
We hope to get in touch soon!