Zara has always been #1 place for shopping on my list until my most recent encounter. I ordered 357 dollars worth of items since I was traveling. It was mostly clothes and sandals for my daughter. At the time when I track the package, it said that the package was at the shipping company Lasership, who by the way are a bunch of thieves themselves. Long story short, the package never came. After calling Lasership multiple time to inquire about the package, they told me the package has been lost. Spoke to a rep at Zara who then said some of the items were no longer available, but she will refund that portion and ship out the remaining items which she will expedite. The package did not arrive until a week later. I know Zara is a big company but every single one of your customer counts and should be treated accordingly. You just lost a great customer.