The entire chain sucks. I've been to two places now across the state, first time I had an appointment, I show up 10 minutes late they're out to lunch so I have to come back. Second time I don't make an appointment even the first place clearly took walk-ins, and they tell me I have to come back another day. I've driven 1.5 hours and I still haven't been fingerprinting. And their customer service is atrocious. That's what having a monopoly must be like, I guess you don't have to care about customer service anymore.