I shopped with this brand maybe a year ago and had an OK experience, it was hard to get tracking info and an update on my order but once arrived was completely happy with it. But I placed an order again a few weeks ago, hoping the experience would be a little easier than last time and it sure was. As they've grown, so has their service and professionalism, I live in the States and ordering from the U. K. can be stressful for shipping but I'm really happy with how Ghostvogue have got better and better.