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1 Review by Clarence

American Express

American Express

4/19/18

Ive cancelled two American Express Accounts recently, the Delta Platinum and the Hilton Ascend cards. In each case, American Express found reasons in the small print to deny the sign-up bonus. Their disclosures are misleading and explanations disingenuous. The customer service people were impossible to deal with - with incomprehensible accents, extremely long wait times, inflexible policies, and inability to communicate with any supervisor with any authority to make reasonable decisions. With so many competitive cards, with banks that actually have excellent customer service, Im taking my business where it is actually welcome.

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