Clare H.

Customer service gives you cut and paste replies, on the rare occasion they reply. They will not help you. I've just lost an account I've had for over a decade because I lost the phone number associated with it and even though there are dozens of methods of verifying my ownership (including me talking to them via the verified email address) their response is essentially that I'm out of luck. They want to keep your private information and sell it to advertisers. Never seen a tech company that have no backup methods that don't require you to be logged in to fix LOG IN ISSUES. Absolute nightmare.