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Clare H.

1 Level 1 Contributor
  • 3 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Shopping, Society

Member since February 2019

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3 Reviews by Clare

Verified site experience

Just to give a big congratulations to National Australia bank who alerted us to an unexpected transfer and then retrieved the money the scammers stole from us. Unfortunately HSBC has not been so helpful and has refused to pursue this matter even though they know the person and the account to which this money went.


I had no help. They couldn't even find gravestones which I had found myself. When I tried to cancel I was told to follow a procedure that was impossible. I have now managed to close my account but I am not even sure if this means my subscription is cancelled. They have taken two lots so far. As my account is closed I can no longer log in to try to find "cancel my subscription". Sites that make it almost impossible to get out of are unethical and should be closed down.

Anna Y. – BillionGraves Rep

There is always help on the website by simply typing in https://support.billiongraves.com. This portion of our website is dedicated to questions and easy step by step procedures to help in researching headstones. Subscribers have a blue button on the left hand side of their screen that says "priority support". Any questions or problems can be answered within a 24 hour period, if not sooner, by a customer simply clicking on the button. The procedure to cancel a subscription is
Also very easy, and straightforward. The customer simply has to click on BG Plus at the top of the main screen and click on manage subscription. If a customer still can not figure things out, they simply need to click on the "priority support" button and fill out a form. Directions will then be sent on how to cancel the subscription with detailed step by step instructions. At that point, if a customer for whatever reason, can not figure out how to cancel the subscription, there are avenues we can pursue that will enable this to happen, as we also understand that there are many users who struggle with basic computer literacy. Our staff is very patient and willing to help in any way possible.

As we went through the database, it was determined that this customer was given a notice of their subscription renewal, which they opened several times before it actually renewed. The account then renewed and the customer cancelled the subscription the next day. They then waited a further three months and deleted the entire account. As we are a world wide company in compliance with privacy laws under EU standards, we do not keep data from a users account once it is deleted. This is the reason this customer could not get back into the account as it no longer exists. Deleting the account entirely is set with warnings that this will happen and the data will be lost.

Clare Has Earned 9 Votes

Clare H.'s review of HSBC earned a Very Helpful vote

Clare H.'s review of BillionGraves earned 8 Very Helpful votes

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