I had no help. They couldn't even find gravestones which I had found myself. When I tried to cancel I was told to follow a procedure that was impossible. I have now managed to close my account but I am not even sure if this means my subscription is cancelled. They have taken two lots so far. As my account is closed I can no longer log in to try to find "cancel my subscription". Sites that make it almost impossible to get out of are unethical and should be closed down.