Clare H.

Expedia is very unreliable and if you have to book through one of these online travel agencies, I'd recommend Travelocity. I booked a hotel room in NYC back around March for a weekend in October. I was told by Expedia that the rooms were booked, given a confirmation number, and given reminder emails leading up to the date. Well I get to the hotel and it turns out that due to a booking error Expedia never actually booked my room! So I arrived at the hotel around 11:30 PM just ready to crash, had an absolute panic attack, and scrambled to find something nearby before midnight or else I'd have no where to go until 3 PM the next day. I ended up paying more for this backup hotel, a hotel which was of lesser comfort, than my original booking. When I reached out to Expedia I asked for a voucher or credit to restore my faith in their abilities and as a show of care for their customers they said no because I hadn't been charged by the original hotel. So no foul right? Wrong! To me this shows how very little they care about their customers and it shows how flawed their booking system is. I used them because they're supposed to be reliable and make bookings easier, but instead they left me high and dry and in a state of panic.

TLDR don't trust Expedia to have your back even when they're the ones at fault