PapaJohns used to be my favorite choice of pizza. I loved their barbecue sauce pizza but I did not love their 'serving' portion of meat. When I used to live in Royal Palm Beach, FL I ordered from PapaJohns regularly. After sometime, I noticed that their portion size of chicken was depleting so I called up the branch and voiced my complaint. They did improve after my complain. Recently I moved to Colorado Springs, CO and I ordered my first PapaJohns pizza but it would be my last as well. I ordered my regular barbecue sauce, 2 x grilled chicken, pineapple, tomatoes & mushroom pizza for carry out because I don't trust delivery. Sure enough when I went to pickup my order, I was upset and appalled that there were hardly any chicken on the pizza. I complained to the employee working alone all by himself and he was kind enough to offer to remake a new one on the spot. I waited patiently for over 20 mins and the moment he brought out the new one he made, I told him that I didn't see much chicken either. His respond was he made sure he put enough and the reason I didn't see much chicken was because they were buried by the cheese. I wanted to give him the benefits of doubt so I thanked him and I left with the pizza.
I was equally upset when I got home. There were barely any chicken! I decided to post my complaint on PapaJohns' Facebook with a photo of the pizza. I also receive an email from the branch offering me a free pizza which I didn't respond to this day. I am done with PapaJohns!
Here is the email I received:
Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for best in class in everything we do.
We are sorry that we have not met your expectations at your local Papa John's store. I would like to personally apologize that you feel that there was not enough chicken on the pizza. We do use standards that includes using measuring cups. I would like to offer you a free Large pizza on us to see if we do any better but we do have our guidelines to go by. It is customers like you that have help make us the #1 store in the Springs. Thank You.
We want to make it right. Please feel free to reach out to me directly by replying to this email. My phone number is *******272 if you prefer a phone conversation.
We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.