Alibaba trade assurance is not real, its fake and they will never ever favor in the buyer. I have yet to hear a success story in the recent years. They no longer care about customers. They are the worst and you should avoid trusting alibaba trade assurance. I had a supplier who did not ship our goods unless we paid more money, the goods were detained after we paid in full unless we paid more money. Alibaba did not refund us for the goods that we ordered and paid for and told us that we needed to pay more money to this scam of a business. Alibaba gets paid by the suppliers so they only care about supplier and has no interest in protecting the buyer. There are other sites you can use so just use them and dont even bother paying the fees for alibaba trade assurance. Its not legit.