Claire T.

I caled on January 28 to cancel my plan. I was granted cancelation. I asked if I would be charged next time. I was told no. I was not informed of the 14 day cancelation policy. Yes I know it's on the website, but I did not know that at the time of the cal. And if I was already on the phone wi a representative, shouldn't they have informed me of their policy?

Anyway, I called again today asking for a refund. But my case couldn't be resolved because according to them I did not explicitly state the date by which I wanted to cancel my plan when I called to cancel it. I think it's pretty obvious that when I call to cancel my plan, that means I want it canceled immediately? Why would I leave it up to the company to decide when I want to stop paying them? I was not informed that I should expect a charge in February because of the 14 day rule, and THEN afterwards would I cease to be charged.

They don't actually give a $#*! about keeping you insured. They just want your money. I wasted hundreds of dollars on insurance this month when I couldn't even use it anymore!