Appalling, awful, disgusting, rotten, unhelpful... i could go on. What they picture online is a complete misrepresentation of what you receive (see picture) i was sent old lavender that is leggy and dead. Dead branches. Dead heads. I'm so upset. They just advised me to cut it back! I paid £3.95 x 5 = £19.97 for what i could pick up at Homebase from their sale section for a £1 each in that condition. I also ordered a Magnolia Tree and their choice of courier (which cost me £4.99) is questionable too (see picture) i'm left with 6 leaves on it after it's travel ordeal. I can only hope that someone else will read this and save themselves £44.77 and NOT shop with gardeningexpress.co.uk! AVOID!