Claire C.

UPDATE;
I have this morning spent over an hour on the phone as nobody got back to be after posting this yesterday.
The first representative I spoke to, Annie, was as helpful as she could possibly be really but didn't give me a resolution that was suitable.
I then spoke to a lady called Georgia, I believe she is a supervisor, whose customer service levels are not very good and she likes to speak over you.
At this present time I have to wait 32 hours to see if Stay Central respond to Annie contacting them with regards to reimbursing my £374 for a cancelled booking.
They have passed my details on to another department to reimburse me the difference between the £260 I paid for my original booking and the cost to me from Premier Inn.
I demanded compensation and was told several times I wouldn't get any.
Eventually, Georgia agreed to compensate my £26! I've probably spent more than that in phone calls!
At the end of the day, I should not be waiting for reimbursements. I've been told it's not bookings fault but in my eyes as a customer, they are a sales agent and if something they offer on their website is incorrect, or there is a problem with, they should be sorting it. Not the customer having to make many calls and emails and suffer such distress.
I WILL NEVER EVER USE THIS SITE TO BOOK AGAIN AND I WILL ENCOURAGE ALL MY FAMILY AND FRIENDS NOT TO.
PLEASE SHARE AS MANY TIMES AS YOU WISH!
PLEASE ALSO STAY AWAY FROM STAY CENTRAL SERVICED APARTMENTS!

Post sent 22/9/16
After several emails, I am still waiting for somebody to contact me regarding a complaint.
On 14/9/15 I booked an Apartment in Whitworth Street, Manchester for 10/9/16.
On 28/6/16 I contacted the Apartments, advertised on booking. As 'Stunning City Centre Apartment', to ask a question, they informed me I would now be staying in Cambridge Mill. I told them I had booked Whitworth Street and they assured me I could stay in Whitworth Street.
W/c 7/9/16 I emailed the host, James, several times to find out how I would collect the keys for the Apartment. As I received no reply, I then rang him.
He informed me I couldn't stay in Whitworth Street, where I had originally booked and he had confirmed in June I would be staying there. He told me I would have to go to Cambridge Mill.
I advised him I didn't want this and he said he would try and find me somewhere like my original booking.
After a few hours the best he could offer me was a Hotel in Didsbury, which was a 10minute drive from my original booking and he would give me £40 towards taxi's.
I told him this was not convenient and we would just accept Cambridge Mill.
Within 3 hours of our first phone call conversation that day, Cambridge Mill had conveniently developed an electrical fault and was not available.
Therefore, two days before I was due to arrive in Manchester, I now had nowhere to stay.
After several phone calls to booking., I was issued a refund of £260 from James (Stunning City Centre Apartment)which was what I had paid for the Apartment.
Booking. Then advised me they would be happy for me to book another Apartment but with it being so late in the day, the prices were really high. So I was then advised by yourselves to request to book an Apartment through Airbnb, which I did on 8/9/16.
You had also agreed to pay the difference between the original costing to me of £260 and the cost of the new apartment that I booked.
They replied to me on 9/9/16 and we finally had somewhere to stay.
On the morning of 10/9/16 just before I was setting off for Manchester, I got a call from the host at Airbnb to advise me the Apartment was no longer available.
Yet again another drama for me to deal with.
I then made another booking through yourselves for Stay Central Serviced Apartments in Chapel Street, Manchester at the cost of £374.
When I arrived at the Apartment, the host asked me for £374 in cash as their card machine wasn't working.
I advised them I didn't have £374 in cash and they already had my card details so they could debit my card when their machine was working.
This was not acceptable to them. After another phone call to yourselves, one of your representatives, Luke, advised me I could go elsewhere and book into a hotel.
I went to the Premier Inn and booked and paid for 3 rooms amounting to £432.45.
I then received a call and email from yourselves confirming the booking for Stay Central Serviced Apartments had been cancelled and there would not be any charge.
Yesterday my credit card bill came and I have been debited £374 by Stay Central.
I have rang them, unfortunately they didn't pick up so I had to leave a message.
Therefore I now have to pay £806.45 to my credit card company so I do not incur any interest, which is a lot of money considering my original booking was £260.
I have sent you copies of invoices from Premier Inn by email, which you haven't responded to.
I refuse to ring you as, in total I have spent nearly 3 hours on the phone to you already trying to sort this out.
What was meant to be an amazing weekend with friends to celebrate my 40th Birthday turned into a disaster.
It's been a very upsetting time.
I feel the aftercare by yourselves has been very very very poor.
I should not have been made to find my own replacement accommodation to begin with.
I would like a full refund for the Premier Inn booking and also believe we should be entitled to compensation.
I also want you to refund my £374 from Stay Central Serviced Apartments immediately as they have committed fraud.