Claire B.

If 0 stars was an option I would definitely choose that. My experience with JustFab started back in October when I bought a pair of boots from them for a very low price of £8.75. The boots arrived, I don't wear them but I didn't want the agro of returning them for the sake of 8 pounds. Since then I forgot all about them, it's only recently I've discovered they've been taking £35 out of my account for the last five months (sincoriginsl purchase). I've gone back and forward with emails to a different person everytime, all saying the same crap that when I purchased the first item I was made a "VIP" member (something that isn't made clear enough from the start)
So like many others I fell into the trap of JustFab)

Eventually I rang them and couldn't understand a word of the lady speaking, she again repeated what all the emails had said, obviously reading it off a screen, not letting me get a word in. It wasn't until I threatened to quit as a member that she offered me a refund. I am now cancelling my card so they can't take anymore money and then my account. This "mistake" of mine cost me £175 so don't fall into the trap of this $#*!e company!