Stay away. I have spent two hours today on a chat with an audible representative. The first one cut me off half way through. The second one could not find my credits even though I gave the correct address attached to the account. I asked to speak to a manager but was refused. They absolutely refused to help me. Do not touch this company it is a scam. 24 credits (over £200) lost in total with no way of getting them back. Representatives very unhelpful such a shame as it is a great idea