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I placed an order for 4 matching shirts (Christmas presents) on December 5th. My credit card was charged the next day. The "estimated delivery" was (and still is on my account) Dec. 12-14. It is December 23rd and the status is still "making." When I called to check on my order they offered to cancel it or expedite it. I chose expedite but received an email (about 5 minutes after hanging up from the 45 minute phone call) stating my order did not make it to shipping that day (it was noon on the east coast so it was only 9 a.m. on the west coast. I am extremely disappointed!
C K.'s review of Zazzle earned a Very Helpful vote
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Hello C K,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine