I've used FromYouFlowers two times - both were gifts for an out-of-state recipient. The first purchase went smoothly, the flowers were lovely and as advertised, and were shipped by UPS with on-time delivery. The second purchase was a total debacle because FromYouFlowers failed to provide the local florist with the complete delivery address as provided by me, including apartment number and recipient's telephone number. The local florist (Mary-Lu Fresh Flowers in San Jose, CA) made a delivery attempt on the requested date, but lacking this complete information, the driver simply returned to the shop. After some sleuthing, I found the name, address, and telephone number of the florist and the recipient drove to the florist shop two days later. To the florist's credit, they prepared a fresh bouquet. All communications with FromYouFlowers were ineffectual -- they simply add another layer of bureaucracy and chance of miscommunication to the transaction. They fail to tell you the method of shipment (UPS, FedEx, or hand delivery) or give a tracking number if available. Use the telefora findaflorist website instead (www.findaflorist.com) and communicate directly with a reputable local florist.