C K.

This place is a scam with zero customer service. I ordered same day sympathy plant and they added a $30 service fee after I entered my card and clicked place order. I check 3 times to verify there was not an upcharge for same day after selecting the day. They refused to allow me to cancel. THEY DID NOT DELIVER THEM ON THE SAME DAY. Use anyone other than Ava's. I attempted to contact them only to be caught in a loop with fake bots and green question boxes that go nowhere.

Submitted an order for a bottle no longer in production and entered all of my information. Days later I received an email stating they could not ship it to me due to their inability to 'cross state lines'. When I called, the woman I spoke with at the store IN MY STATE did not even allow me to finish my sentence before transferring me to a man who said too bad so sad. I will avoid this company and I advise you to do the same if you actually want a hard to find product.

In response to Suzie's comment below: The man absolutely told me "too bad" and you were not on the phone when this occurred so I am curious how you can call me a liar? You only have one address listed for your company and it is in IL. You need to split your locations to correctly reflect the products available rather than continue to screw your potential customers by posting false data (products you do not have and/or cannot ship). You clearly do not have any remorse for for my experience which helps prove my point... so thanks for that. You are showing everyone just how terrible your customer service is.

Before you purchase from Internet Wines, ask yourself if this is what you want to deal with if you do have to contact them.