CJ P.

AVOID! If I could leave 0 stars I would!
This company is an absolute disgrace. AVOID at all costs. I used them to send a parcel. A driver turned up the next day (28 August 2019) to collect the parceland that was the last I ever saw of it. I tracked the parcel and noticed it wasn't delivered so gave it a few days (it was due 03 September). First I was told my parcel was damaged and it would be returned to me. A claim was set up online a delivery request was made for 1-2 days later. 6 days later I am informed that the parcel is missing and they need a description of the parcel and its contents. We are now 12 days after the collection and I am told I need to wait a further 14 days while they investigate. Eventually I receive a generic email saying "your enquiry is closedwe couldn't approve your claim". So no proper, personal apology or explanation, and no compensation! I insured the parcel to the value of £100 (the item actually being worth £129) and I didn't get a penny. When you scroll through their pages and pages of T&Cs you'll find there's pretty much nothing you can actually send that they'll compensate you for when they lose it!
Not only that, but I paid £9.11 to be treated rudely and impersonally and have my possessions lost, and they only refunded me £8.09! Now I know we're only talking about £1.02 (compared to the £100 they screwed me out of using the most ridiculous excuses), but apparently "When processing a refund, a customer is only entitled to the cost of the service. Any additional extras such as the cost of the delivery guarantee or signatures are deducted" so where I had paid that 85p for a signature upon delivery, they won't refund for this service, even though they didn't even deliver the item! I almost laughed when I read this, it is so ridiculous!
Overall some of the worst customer service I've ever had. Truly disgusting the way they treat their customers. I honestly don't know how they're still operating. My advice would be to steer well clear!