Thus "service" is so bad it's hard to believe it's reality. The Techs that installed the boxes and the half dozen it so that have been to my house in the last year all tell me the boxes are not good and should be replaced. That's no joke. They just don't work like you'd expect them to. I would try into all the problems but I don't have the time to write a book. Just stay away and use streaming. I'm working up my streaming stack and I'm going to cancel ASAP