My family has been with AT&T for a decade. The service to the neighborhood where my family home is located has been getting steadily worse for years. It's an older neighborhood and AT&T has informed us that they're not going to "waste" money on improving service to it. (Never mind that it's a popular choice for young families and business people who want to live near the city. AT&T can't be bothered to DO anything but insult their customers.) Most recently, my parents got an Apple TV, happily expecting a new world of entertainment to open before them. But that didn't happen. The internet service can't support streaming movies. Not just 4K movies. ANYTHING made after 1974. A week ago, my mother couldn't even get the old Magnum PI show to stream. My brother and I did everything we could. Turned off all other electronics on the network. Rebooted the Apple TV. But the service for this neighborhood is just useless - well below the National average. (Upload 1.7 Mbps and Download 23 Mbps - for a wired connection with nothing else in the house connected to the wifi.) AT&T, going the extra mile as always, ALSO charges TWICE their competitor's rates for their record-breakingly poor service. My mother, after much encouragement from my brother and myself, decided to call the customer service number. I wish she remembered the name of the creep she talked to - at least SHE talked - he bullied, intimidated and insulted her. She called me upset that there was nothing she could do do improve the service and if she tried to cancel the U-Verse (the television package) the "man" on the phone said they'd take away MOST the Internet as well, and my parent would get charge for any overage. The irony in his threat (as if the internet service could get worse!) was lost in my overwhelming rancor at his abusive language. Decisions have been made. My parents are switching to Spectrum, and my brother is going to handle the switch for them. As for me, I'll see it snow in Texas in July before I EVER do business with AT&T, or let a friend, relative, or passing acquaintance do the same. Bottom line: The. Worst. Customer. Service. Ever. If there is ANY other provider in your area, go with them. Avoid AT&T like the plague they are, until/if they get their act together and decide to treat their customers with respect, instead of trying to rob them blind.