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Ci U.

Contributor Level

Total Points
81

1 Review by Ci

  • Western Union

4/21/21

Today 4/21/2021-no fluently English speaking CS guy (sounds like African or Indian guy) needs more training on how to be an effective customer service. He was so fast and he put this echoing noise on me while he claimed he was explaining which I didn't hear any of those because of that noise then when I told him I didn't hear anything because of that echoing noise, he told me this "You let me talk & talk then you will tell me you did hear it & you want me to repeat it"? Is that how Western Union trained this guy to work as customer service? I told him he was rude & I don't want to talk to him. Zero star for him. Whoever you are, or for those who are like him, go online even YouTube, you will learn & get ideas on how to be an effective customer service or just learn the basic to work as customer service. Next CS who helped me correct the name of the receiver is really good. Kudos to you & to those who are like you. Western Union needs more employees like you. Mahalo

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