Cinthia B.

I signed up for a Free Trial with Metrofax and requested to cancel it when the trial ends, after the trial ended Metrofax continuous to charge my credit card I realized it after 5 months, I called to request a refund, First I spoke to a supervisor name RYAN who told me he will going to investigate the problem and call me back in 2-3 days, I was waiting for his call for the next 3 weeks, HE NEVER CALLED BACK then I called again and talked to JAMES another supervisor who said they don't do refund, and told me that they don't call back but they send emails reply, I was chocked about another bad customer service because I never received an email from RYAN (Supervisor), Then JAMES said he will going to find out why RYAN didn't send me the email, it's all about scamming people
Their website said in order to have the free trial you need to enter your credit card, I trusted them with my credit card and they keeping charging my card after the free trial, they took advantage on me. DO NOT TRUST THEM with your credit card info.