Thumbnail of user cindys176

Cindy S.

Contributor Level

Total Points
80

1 Review by Cindy

  • Fandango

11/13/17

Like many, I had a bad experience with Fandango. Bought tickets for the wrong days a guest, not with an account. I tried to call and cancel but the line was busy so I went on chat. The movie started in 35 minutes and I wound up waiting 30 minutes on chat! When I got thru the guy told me I had an account and to sign in instead of canceling my tickets! That of course wasted time and because of that, it was past time and I couldn't cancel my tickets. I called the next day and explained the situation to their cust. Service. She said she would have corp. review it and see if I could get a refund. I received and email and was told I would get a refund on my credit card. No refund appeared after 2 weeks. I emailed back as they asked me to do. Then they asked me to "replicate the issue and take a screenshot" huh?! I said no, they promised the refund, now process it. I got another email saying that a credit was processed to my fandango acct. I said I didn't want that, put it on my credit card as was promised. The response - "we understand your position... we are unable to grant your request. I understand you are upset because of a mistake in wording, but that does not change the outcome of the decision made by our corporate team." He ended the letter by saying "we endeavor to give our customers the best experience we can" nice one ;) I guess $28.50 is just too costly. Here is the IMPORTANT INFORMATION I want you to know.
Keep track of the dates and amount and communication with fandango if you can. Names too. Call visa and ask to get your money back. They will get it for you, especially in situations like this, that are preposterous. Don't let them keep your money, it is not theirs to keep! Side note, I am also reporting them to the Better Business Bureau. It is not the money, it is the principle.

Service

Cindy hasn’t received any votes.

Cindy hasn’t received any thanks yous.

Cindy doesn’t have any fans yet.

Cindy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user tajoya1
J T. reviewed Fandango
3/22/24

On 03:22/24 before the movie started I called Fandango to get a refund on one of four tickets...

Thumbnail of user ralphc166
3/14/24

Paid almost $5 extra for Fandango and got nothing for it other than a ticket. No reserved seat....