After reading some of these reviews, I guess I can consider myself lucky because I got a partial shipment. I actually got through to them via email and they said they would refund me the extra money for the rest of the order... WRONG! Refund was cancelled. I sent another email asking why the refund was cancelled and they said it was a bug in their system. Ok... that's when I realized I'm SOL. I read more reviews and someone mentioned that they filed bankruptcy. I doubt if we'll get anything from that either...