Cindy N.

Customer service was fantastic
Customer service was fantastic! Thanks to Keunzler my issue was solved quickly and efficiently. Rather than returning the item, I happily accepted a store credit - the clothes on Patpat are great quality and so reasonably priced.
Additionally they suggested I save shipping costs of returning the item by simply donating the item to a local charity. Thoughtful, courteous and efficient customer service. They are great to deal with

I deliberately ordered 2 exact pairs of shoes for my grandchildren and the website decided, unbeknownst to me, that one pair should be a different colour. When I requested return information as there was a 14 day free return policy, I received nothing but useless responses and finally a link to download the return form which DOESN'T WORK! I am completely dissatisfied with this company and will never order anything again!