Cindy L.

I ordered a new printer and it arrived within 5 days as scheduled and received free shipping. Not too bad! The site was slow though so that's why I'm only giving 4 stars.

My policy is for an Apple iPhone 6. I have had this phone for over a year and never had an issue. Being a personal chef, I need my phone at all times. I purchased coverage with esurranty.com because the price was right and they let apple customer get their phones repaired at the apple store. They even made the appointment for me! So, I dropped my phone and it shattered. I filed a claim and within a few minutes a person named Kim emailed me with the paperwork I needed to complete to pay my deductible and get my phone repaired. I told them that I needed my phone because I am on call. She then told me that I could get a loaner phone sent to me overnight and they pay for all shipping and then my device would be sent to them where they take it to the apple store for repair. Or, I could have it repaired at the apple store by me and they will reimburse me the cost by overnight check. I chose that option and they made the appointment for me which was the same day. I only waited for about 15 minutes for an apple store employee to see me and he then had my phone repaired within 30 minutes. It works like new and even though I had to pay over $130 for the repair, I had a reimbursement check mailed to me the next day. The check cleared and I am a very happy camper. I am so happy that I just bought coverage for my iPad from esurranty. I used to have insurance with verizon and it was a nightmare. I paid $13/month and then they charge $220 to replace your device with a refurbished one... The only claim I had with them took 3 days just to get them to reply. This is why I chose esurranty.com and will stay with them from now on. I think they are great and everyone I have spoken to there is very professional and treats the customer with respect. They also have a very knowledgeable sales staff that explains everything to you. The man I spoke to last year was so informative and explained to me why I should only buy 2 years at a time instead of the 4 I was going to purchase. Now that; s customer service when they tell you how to save money and don't try to upsell you just to make a buck. If you have read this whole review, know that I took my time to explain in the best detail I can how great esurranty has been for me and why I think it will be great for you.
08/31/2017- Another claim completed fast!
I have been a long time customer of esurranty and can tell you that over the years I have had a few claims. My most recent claim was for a new iPhone 7 that I dropped while running to my car in the rain. The screen cracked and it fell into a puddle so it was basically done. Thankfully I have esurranty. I logged in, filed a claim and within a few minutes my claim was assigned to Rick who is a department manager. He arranged a repair for me at the apple store but it was a few days away so I asked if they could get it repaired. He said that they could and they could also send me a loaner phone to use while I waited. He explained that the loaner phone would only be an iPhone 6 and that it was temporary so it may not have the best memory. I received it the next day and shipped my phone to them with the overnight shipping label and box they sent. 3 days later I received my phone back with an Apple repair ID that showed that Apple repaired my phone and even gave it a 90 day warranty on the the repair. Esurranty sent me a box to send the loaner phone back and everything was smooth a silk. I have seen some bad reviews here and I'm not one to judge but I have had 4 claims in the last 4 years and every time they went smooth. I am a happy customer and if you ask me, esurranty is the best!@