Cindy L.

I've been on hold with them today for about 2 hours. That was after spending an hour trying to find out what their phone number was. Live Chat help only becomes available after you start deleting your return! BTW... Live Chat was no help either. The IRS keeps rejecting my return because a 1099 I'm enter has an FEID that doesn't seem to match the FEID that was in the IRS's efile data. I contacted the agency that sent the 1099; they have not had any other complaints and the woman that helped me filed her person taxes with no problem. Now all I want to do is delete my return and use Turbo Tax instead. TaxAct's only solution is for me to file a paper return. If I wanted to file a paper return, I would have done that from the beginning!
Customer Service has disappeared completely. Horrible company!