Cindy K.

I purchased two recliners same style and same color. Waited over 8 weeks for them ( which was fine I understood that when I purchased). When they were delivered one was the wrong color. Didn't except the wrong color chair. My experience with Customer Service has not been good. I have been the one to call them even thought they said they would call me back. Excuses waiting to hear back from warehouse and manufacture. Called Haverty's spoke with Asst Manager for store. She tells me new chair has been ordered-now another 8 weeks. I asked her to call manufacture to expedite order since it was manufacture fault. She said she would email them no promises! Haverty's is every helpful when you are buying but if there is a problem after they have your money-not helpful at all! Will never buy at Haverty's again and will tell friends and family not to go there!