I ordered some stuff from Victoria Secret online on 15 Jan 2021.

WRONG MOVE.

I did not get a chance to record the Order Confirmation No. The total amount of the purchase came to around SG$350.00. They flashed a message on my computer screen to say that I would be receiving the email confirmation from them within 2 hours.

THE EMAIL CONFIRMATION DID NOT COME ON 15 JAN 2021.

I went to their chat online and chatted with a VS agent named Sarah. Luckily she provided me with my ORder Confirmation number, after I gave her my name, my email add and my shipping add. She also verified the amount I had paid through my visa credit card. She also told me that I would be receiving the Email Confirmation within the day.

I DID NOT RECEIVE THE EMAIL CONFIRMATION ON 15 JAN 2021 OR 16 JAN 2021.

On the night of 15 Jan 2021, I emailed VS Customer Service and gave them the above-mentioned info. THey also said I would receive the Email Confirmation within 2 hours.
I NEVER DID.

By 16 Jan 2021 (and after around 10 emails to-ing and fro-ing with their Customer Service team) my patience waned thin. They still dodged around and still could not send me the email confirmation with the items I had purchased.

DONT ASK ME WHY.

By 18 Jan 2021 I had to resort to threatening them that I would post about their pathetic service on their website, their fb and Sitejabber. That did not worry them a bit. They even went so far as to pretend to send me a link in which (they claimed) I would see the Order Confrmation. I typed in my Order Confirmation number and hoped to see the items I had purchased, but I was logged out, the system telling me that this order did not exist.

WITH THAT, I WAS IRATE WITH ANGER.

I called up my credit card company and they said that two seconds after I had made the purchase, VS had happily debited the amount from my credit card!
So this is how they do business huh?

My credit card co couldnot help much, they only told me to wait until 2 Feb 2021 to see if the items reach me, and if they do not reach me, to lodge a report to them (the credit card co).

I am posting this review on Sitejabber to ask if any of you out there has suffered the same fate with VS Online? I had bought items from them many many times before, and have never faced this kind of anger, bad treatment, $#*!ty service and frustration before.

PLEASE LET ME KNOW IF ANYONE OF YOU HAVE HAD THE BAD LUCK TO ENCOUNTER THIS KIND OF PATHETIC SERVICE BEFORE!

Lately the service rendered by the Mytheresa Team is really AWFUL, HORRIBLE AND UNACCEPTABLE!

What happens is, I will order something and they will take around 2 months to dispatch. I have to follow up (by email every other day) and everytime I email them, the email will drop into their "enquiry" box and they will send the standard email "thank you for your email... we are dealing with high volume of emails and orders. We will revert to you soon" and they will take another 7 days to reply to my email! So all in, they will take around 2 months to dispatch.
A few months ago, something very strange happened. They asked this Italian girl to be my "Personal Shopper Agent" and she pretended to help to expedite my order; instead of the usual 2 months to dispatch she was able to dispatch within 5 days! WOW...
After that, when I wanted to purchase another item, she kept asking for my credit card number. I refused to give it. She then stopped answering my enquiries. THen anotherAsian guy took over. He was not as bad as the Italian girl. At least he did not keep asking for my credit card. But anyway after two weeks, even the Asian guy refused to help to expedite my order.

I ORDERED A GUCCI TOP LAST SUNDAY. AM STILL CHASING THEM TO DISPATCH! THEY JUST IGNORE MY EMAILS. THE ASIAN GUY IGNORES MY EMAILS AND MY TEXTS. I PAID $1400 FOR THE TOP!

SO THOSE OF YOU OUT THERE! BE CAREFUL... BEST YOU GO TO ANOTHER MERCHANT