Cindy D.

The first pair of shoes is what I ordered in black and the second photo is what I actually received.

Sat, Apr 18,2020 8:29 am

Cpug (*******@aol.com)
To:*******@mivenus.com Details

I'm done, ALL emails to be posted on social media effective NOW! I did use the size chart and it was NOT accurate with the shoe size that I ordered ACCORDING TO WHAT YOUR SHOE SIZE CHART TOLD ME!

-----Original Message-----
From: Mivenus Support Team <*******@mivenus.com>
To: Cpug <*******@aol.com>
Sent: Sat, Apr 18,2020 7:40 am
Subject: Re:

Hi,

We're so sorry for your issue. We did add a size chart with length measurements in the product content and the buyer needs to check it carefully before ordering. If we sent the wrong size, we will send a new pair with no extra charge or refund. That is the reason that we need to check the label size of your shoes. Please send us the picture to solve this problem soon. Thank you

Kind regards,
Anna
Mivenus Support Team

On Fri, Apr 17,2020 at 10:10 PM Cpug <*******@aol.com> wrote:
There is nothing in your return policy that states that the customer pays for shipping on returns. Clearly you do NOT stand behind every product, clearly your company is at the top of the list of extremely poor business practices, clearly you are very sneaky stating in your first paragraph that if the customer is not pleased with their purchase that you WILL be happy to make an exchange or refund. Clearly it is your INTENTION to scam the customer with products being sized incorrectly and photos not being the same as the product when they are received. Clearly you attempt to get out of doing a return by stating three paragraphs down on your return policy that you will only take back products if the fault was of your company and then you STILL don't want to take them back. Clearly you don't want to give up your address because you are of the lowest of scum! You have exactly ONE more chance of making this right and NOT even trying to tell me sorry, it's been past ten days and we can no longer accept the return when YOU are the one holding all this up in the first place. In addition I will NOT be going to the Post Office until we are no longer having to isolate at home because of the CORNOAVIRUS! If you don't make good on this final email from me I WILL start posting ALL over social media. There will be NO question that I am telling the TRUTH because I intend to post ALL emails between you and me that transpired!

Kind regards, hope YOU understand!

Cindy

-----Original Message-----
From: Mivenus Support Team <*******@mivenus.com>
To: cpug <*******@aol.com>
Sent: Fri, Apr 17,2020 4:34 am
Subject: Re:

Hi Cindy,

I am so sorry but it is our policy when the customer needs to pay for the return shipping fee.

Hope you understand. Have a great day!

Kind regards,
Mary
Mivenus Support Team

On Fri, Apr 17,2020 at 12:57 AM cpug <*******@aol.com> wrote:
I am happy to return C. O. D. Again I refuse to pay for anything that is not the fault on my end. Your company needs to do a betting job in choosing your manufacturers and providing accurate sizing.

Sent from my iPhone

On Apr 16,2020, at 5:02 AM, Mivenus Support Team <*******@mivenus.com> wrote:

Hi Cindy,

We will let you return in this case, but please note that the buyers have to pay the shipping fee for sending them back to the warehouse in China. We do not provide a shipping label and we will only refund once the item received.

Please let us know if you agree with this, then we send you an address.

Kind regards,
Mary
Mivenus Support Team

On Thu, Apr 16,2020 at 1:03 PM Cpug <*******@aol.com> wrote:
Okay I clearly remembered your site STATING your customer satisfaction is important to you and you will give an exchange or refund. I went back and looked today. You LIED in the first paragraph and then you were very sneaky and added later down the page that you will refund for something that is only your fault. I do NOT want an exchange. I want a refund! I don't know who made the shoes that you scam onto people but I DO KNOW what size shoe I wear and I don't care if you sent me the size I ordered or not. They are TOO BIG for my feet. Therefore the sizing is NOT accurate and this is your fault as YOU are the one selling the mislabeled product! In ADDITON funny how much nicer the shoes look in the photo. They do NOT look like that in person. AGAIN the fault is on your end with your photographer and advertising! I will never order from your company again. I will give you 24 hours to change your mind and change your policy before I start the process of bad reviews on every media website I can think of.

-----Original Message-----
From: Mivenus Support Team <*******@mivenus.com>
To: cpug <*******@aol.com>
Sent: Wed, Apr 15,2020 1:40 am
Subject: Re:

Hi Cindy,

We are so sorry but for this case, we can only accept exchange since we did send you the correct size and color as requested. You can return and get a new size or item. We only accept a return if the item is faulty due to an error on our end (e. G: wrong or damaged item).

Please check other products from our website that are equivalent to the price of your original order. You may visit https://mivenus.com/collections for more products to choose from.

We can let you return the shoes you received to get a new pair which has a better quality as a replacement.
Please let us know your decision. Thank you for understanding.

Kind regards,
Junee
Mivenus Support Team

On Wed, Apr 15,2020 at 3:45 AM cpug <*******@aol.com> wrote:
Why are you asking me to do this? It doesn't matter what size the shoe SAYS it is. They don't fit properly. In addition as I previously stated I don't feel they look as cute in person as they did in the advertisement. I requested a refund and how to go about returning them. Would you please give me that information? Ty!

Sent from my iPhone

On Apr 13,2020, at 11:54 PM, Mivenus Support Team <*******@mivenus.com> wrote:

Hi Ciny,

We are so sorry to hear that the shoes do not fit well. Please help us take close-up pictures to show its size which is sealed on the boots. Then we can check it with the size filled in your order.

Hopefully, we can get this sorted out for you. Thank you for your kind understanding.

Kind regards,
Junee
Mivenus Support Team

On Tue, Apr 14,2020 at 5:02 AM Cpug <*******@aol.com> wrote:

Hi, I made a purchase of a pair of shoes from you. Not only do I feel as though they are not as cute as in the advertisement they are also too big. I would appreciate information on how to go about returning them for a full refund. I did NOT receive any paperwork such as a receipt or packing slip with the product which I find to be very poor business practice. However I do have the email which proves my purchase with you. Thank goodness I held on to that!

Thank you,
Cindy Dockery