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Cindy C.

Southlake, TX

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Total Points

2 Reviews by Cindy


This was at the Southlake, TX location:
I placed an order at 12:42pm, for pick up at 6:15pm. It was for 2 Premium Family Feast and an extra soup. I placed the order early to give you enough time to prepare it. I arrived at 6:19pm and it wasn't ready. The girl told me that they were finishing it up. Then the manager came out and asked me my name. I told her and told her when I placed the order and that it was over $100 order. They started making the order. I had to wait more. I received my order, but the 2 Family Fests were mixed together, so I had to take everything out and separate it into the 2 orders that I placed. Then I noticed that ALL the sandwiches weren't marked what they were. I told a lady and she apologized and told me that she has been there for 12 hrs. I don't see what that had anything to do with my order not being ready after I gave you 5 hours to prepare it and that the sandwiches weren't marked. She had to open them up and see what they were, then folded them back up and put another sticker on them. They looked terrible. I was giving these to people and they looked like they were all opened and closed back up. Which they were, but not by me. I was embarrassed to give them. I finally got out of there at 6:40pm.
I realized that you are short staffed and have people working 12hr shifts, but you are also not taking care of your customers. I spent over $100 and was not offered anything for my extra time waiting and that I had to repackage everything myself.


Had an item in my cart, was shopping for additional items, went to check out and the items went to OUT OF STOCK. Not sure if this is normal for their website, but I feel if you have it in your cart, you should be able to purchase it. It was less than 5 mins. Not like it was in my cart for hours or days. Will not try to order from them again, as this is VERY disappointing.

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