I ordered frames and they sent me the wrong frames. They told me that they sent me those frames because the ones I wanted were not in stock. Brian Stevenson from this company told me to send them back and he would give us credit for not only the frames but for the shipping also. I had sense enough to require someone to sign for the frames so I know they received them. From this point on it has been emails back and forth from Brian Stevenson and myself. First he said that they had not received the frames and that their neighboring company had gotten and signed for them and they would go over the next day and get them. I didn't hear anything so I emailed him back and he email me telling me that yes they had received the frames and that he would make sure we got the credit. Still no credit so I emailed him again and he then said that there was something wrong between the bank and them and asked for my banks phone# which I gave him and that it would be taken care of within 24 to 48 hours. That is the last I've heard from this scam of a company and of course still no credit. If you chose to do business with this company just know that you will probably get ripped off!