Cindy B.

I will never use this service again. We opted to mail 1099's and it took 12 days before any were received. They were supposed to be mailed within 3-5 days. I processed W2's over 2 weeks ago and they have yet to be delivered to any of the employees. My W2 import yesterday was not populating correctly and would not accept edits. The system was super slow and customer service was not available by phone, chat or email. This has resulted in wrong information being sent to the IRS. I emailed customer support today and they responded but haven't given me a resolution. I ended up using a different service for the other W2's and had no problems. This site is difficult to navigate for simple tasks such as looking up the status of submitted forms. I thought this was going to be an awesome experience given how easy it was to import from QuickBooks Desktop but boy was I wrong! I feel like I've let my clients down by using this service.