This place is a RIPOFF! They sent me something that was misrepresented on their website and, because of that, I couldn't use it. It took me several days to get a return/exchange form and then it said I had to pay a 15% processing fee because the item wasn't defective. So I refused and finally, the rep on the phone said I didn't have to pay it - but they refuse to give me something in writing that says that!