Cindy A.

I booked an express deal for a 3.5 star hotel. Priceline booked a Best Western Plus, which by their definition of roomstars is a 2.5 or maybe a 3 if you use your imagination. There is no full service restaurant, room service, upscale furnishings or upscale public areas.
They booked me in a moderate hotel, if I had paid for a 2.5 I would have been happy. If it had been a 3, i wouldn't have said anything and moved on. But to say this is a 3.5 is misrepresenting.
I chatted with their customer service and they just repeat it's a 3.5 because others said so, they disregard their own published definitions and the amenities listed for this hotel. Customer service is AWFUL.