Cici P.

Been with HA/VRBO since 2007. It was really a Vacation Rental By Owner. An advertising platform for the owner. Now it is a booking agent that has total control of your money to put in or take out of your account at will, AND... charge you fees to do it. The home owner is just a figure head, oh but wait... if there is a problem... yup its your problem! We do the work & they take the money. Sure does not feel like Im the owner anymore. Customers are frustrated with the changes and owner support at HomeAway is failing fast. I have been hung up on several times after being told to just live with it. Searching new sites now as it seems Expedia bought this just for the Benjamins & the use of your home, to heck with the owner! And now they are rating us by how many bookings we get... lol, almost forgot thats more fees for them. REALLY?$$$