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Buyer beware, do not buy from Banggood, they're cheap for a reason! I bought a mobile phone and I didn't receive it until almost 6 weeks after. It was shipped from China and went around the world to Switzerland and eventually landed in Australia. The phone arrived faulty. I contacted Banggood and was promised a full refund + return shipping cost after I return the item to them. The returned item was received by them in 4 days (I have the package tracking) but they didn't acknowledge the receipt until after 2 weeks. In the end, I got short changed and only received a refund of $139.99 instead of the $156.62 I paid for the goods originally and I only received $43 instead of $47 for the return shipping cost. No explanation was given for both amounts even though I contacted their Chief Wu directly. I'm now filing a complaint with PayPal and hopefully they'll do the right thing in the end.
Chun W.'s review of Banggood earned 7 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Chun W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the shipping delay, in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
If the item is still within the validity period of this warranty: We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
About the refund, the shipping insurance or tariff insurance will not refund to our customers.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team